Refund policy

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, in its original condition, and with all original packaging intact
  • The product must not be damaged due to misuse or improper handling
  • A valid proof of purchase (order ID or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • Returns must be requested within [X DAYS] from the date of delivery
  • Requests made after this period may not be accepted

To initiate a return, please contact us at [EMAIL ADDRESS] with your order details.

3. Refund Process & Timing

  • Once your return request is approved, instructions for return shipping will be provided
  • After we receive and inspect the returned item, your refund will be processed

Refund details:

  • Refunds will be issued to the original payment method
  • Processing time: [REFUND PROCESSING TIME]
  • In case of Cash on Delivery (COD), refunds may be processed via bank transfer or store credit

4. Exchange Policy

  • We offer exchanges for defective, damaged, or incorrect products
  • Exchanges are subject to product availability

If the requested item is unavailable, a refund or alternative solution will be offered.

5. Damaged or Defective Products

If you receive a damaged, defective, or wrong item:

  • Contact us within [2 DAYS] of delivery
  • Share clear photos or videos of the issue for verification

Once verified, we will arrange a replacement or full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used or damaged after delivery
  • Items without original packaging or accessories
  • Personal care or hygiene-related products (if applicable)
  • Clearance or final sale items (if mentioned)

7. Return Shipping Costs

  • Return shipping costs are [CUSTOMER / STORE] responsibility depending on the reason for return
    • If the product is defective, damaged, or incorrect → we cover the return cost
    • If the return is due to customer preference → the customer may bear the shipping cost

Shipping charges (if any) are non-refundable unless the return is due to our error.

8. Contact Us

For any return, refund, or exchange queries, please contact:

  • Email: [AMAIRKHAN8248@GMAIL.COM]

✅ Customer Assurance

We are committed to making your shopping experience smooth and reliable. Our goal is to ensure that every customer receives quality products and fair support whenever needed.